Frequently Asked Questions
What comes in a Lip Kit?
Each Lip Kit includes one Lip Luxe gloss and one coordinating lip liner.
How long does shipping take?
Orders are processed Monday through Thursday within 1–3 business days. Once shipped, delivery
typically takes 5–7 business days.
Can I return my order?
Due to the hygienic nature of cosmetic products, all sales are final. We do not accept returns,
refunds, or exchanges unless your item arrives damaged or you receive the wrong product.
Can I cancel or change my order?
Orders begin processing quickly and cannot be canceled or modified once placed.
Do you ship internationally?
At this time, Lip Luxe by SJ ships within the United States only.
How do I track my order?
A tracking number will be emailed to you once your order ships.
How do I contact customer support?
Email us at help.lipluxebysj@yahoo.com and we'll respond as soon as possible during business hours.