Lip Luxe by SJ
Refund & Shipping Policy
Refunds, Returns & Exchanges
ALL SALES ARE FINAL.
Due to the hygienic nature of lip glosses, lip liners, and other cosmetic products, Lip Luxe by SJ
does not accept refunds, returns, or exchanges once an order has been placed. This policy helps
protect the health and safety of all customers by ensuring that cosmetic products cannot be
returned, restocked, or resold after leaving our facility.
Please review your order carefully before completing your purchase, including your product
selection, quantity, and shipping address.
If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of
delivery at help.lipluxebysj@yahoo.com We will review your request and work to resolve the
issue as quickly as possible.
Processing & Shipping
Orders are processed Monday through Thursday only. We do not process or ship orders on
Fridays, Saturdays, Sundays, or U.S. holidays.
Please allow 1–3 business days for order processing. Once your order has been processed,
standard shipping typically takes 5–7 business days depending on your location.
Once a tracking number has been issued, the shipment becomes the responsibility of the shipping
carrier. Any shipping delays, lost packages, or delivery issues must be addressed directly with the
carrier, although we are happy to assist you in locating your package whenever possible.